We want you to be happy with your purchase. If something isn't right, here's how we fix it.
7-day exchange
You can request an exchange within 7 days of receiving your order if the item is:
- unused and in the same condition you received it,
- in its original packaging with all tags, boxes and accessories.
Damaged, defective or wrong item
If your item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos or a short video of the parcel and item. We will replace it at no extra cost, including delivery.
Items that can't be exchanged
- Items that have been used, worn, resized or damaged after delivery.
- Personalised or custom-made items (for example engraved products or custom calligraphy), unless they arrive defective.
- Earbuds and other in-ear products once the hygiene seal is opened, unless defective.
How to request an exchange
- Go to the Returns page and look up your order with your order ID or phone number, or
- message us on WhatsApp at +92 317 6213777 with your order ID.
We will confirm the next steps and arrange the pickup or tell you where to send the item.
Refunds
Where an exchange isn't possible (for example the item is out of stock) we will offer a refund to your bank account or mobile wallet within 7 working days after we receive and inspect the item. Original delivery charges are refundable only for damaged, defective or wrong items.
